Crisis Response

This manual will focus on our Crisis Response Team (CRT) procedures for times when there is a serious loss in the school community such as the death of a student or teacher from an accident, illness, etc. While we do not experience serious losses in our schools regularly, it is important to be prepared so we respond in a planned and caring way when there is a death in the school community. Our county plan along with the Malheur ESD Crisis Response Team (CRT) helps students and adults in the grieving and healing process. *The CRT team should follow Suicide Postvention protocol for death by suicide- please refer to the Suicide Prevention Guide.

Reachout Oregon

Call (833) 732-2467

Online forum, chat, and email available at

ReachOut Oregon is a statewide telephone and chat service providing support for parents and caregivers. Individuals can call or chat online about their children who experience emotional, behavioral health, physical health, intellectual or developmental disabilities, or educational issues. The parent “warmline” is available from 11:00 AM to 6:00PM MST, Tuesday through Thursday, and messages may be left at any time. The services is staffed by certified family support specialists who have training and personal experience in parenting children with emotional, developmental, or physical health concerns. Parents and caregivers can get assistance with navigating the complex and complicated system of services, day-to-day practical tools for parenting children with challenging behaviors or issues, and just plain support and understanding from someone who “has been there.” The service is a resource after a crisis and when parents or caregivers need practical ideas about handling stress and frustration, how to talk to siblings and other adults about the needs of their child, or how to adapt their communication and parenting style to advocate for their family’s needs.